SKILLS/ABILITIES

Organizational/Management

-    Member of the Team for Safety program at Office Depot

-    Directed and produced a thirty-minute DVD video for the Hoover High School Marching Band

-    Designed and maintain a personal website

-    Designed and maintained a website for the Hoover High School Marching Band

-    Helped in the transition of a small business (T’s Maintenance) from XP to Vista. Duties included: software installation, data entry, and troubleshooting Vista.

-    Experience with multiple Windows environments: Windows 95, Windows 98, Windows Millennium, and Windows XP; Currently working with Windows Vista

Advanced Computer Skills

-    Advanced Computer Languages: HTML, JavaScript, CSS

-    Programs: Microsoft Office 2003: Excel, PowerPoint, Word, Access. Dream Weaver, Adobe Photoshop 7

-    Experienced in computer repair, troubleshooting, and assembly

Intermediate Computer Skills

-    Intermediate Computer Languages: Visual Basic, C++. C#, ASP.NET, PHP, SQL

-    ADO.NET – Experience in database information retrieval, inserting, and updating using C# and VB.NET

-    Object Oriented Programming – Familiar with abstraction; Inheritance, information hiding, encapsulation and interchangeability, interface and implementation, and abstract data types

-    Programs: Microsoft Visual Studio, MySQL (Open Source Database), Adobe Acrobat 7 Professional, Adobe Elements

Basic Computer Skills

-    Basic Computer Languages: Perl/CGI

-    Programs: Macromedia Flash MX 2004, Adobe Premier Pro

WORK HISTORY

Madera School District (Wilson Middle School)

September 2006 – April 2007

-    Music Teacher

-    Instructed and Managed a group of 15 kids in a classroom setting

-    developed managerial skills in organization and communication.

Office Depot

August 2004 – June 2006

-    Charged with three positions: Sales Associate (Tech), Stocker, and Cashier

-    Provided phone support for customer issues on a daily basis (including computer troubleshooting).

-    Resolved customer issues involving computers, printers, and other electronics. Performed computer maintenance and troubleshooting for customers

-    Answered any and all customer questions regarding technology

-    Responded comfortably to the fast-paced environment of customer service

-    Setup and ran the weekly network seminar held in store for customers. Duties included: Networking 10 wireless laptops, a desktop computer, and a printer using a d-link wireless router and print server. I was also responsible for teaching customers how to set up a network

Hogi Yogi

July 2003 - June 2004

-    Performed customer service duties: taking orders, preparing orders, serving and cashiering.

-    Managed the phones to take orders from customers

EDUCATION

Graduate

June 2003

Hoover High School, Fresno, CA

Current

January 2004 - Present

Fresno City College, Fresno, CA

California State University, Fresno, CA (Extended Education)